Heidi Health Information

Key Points for Informed Consent

  • Heidi Health is being used to accurately and efficiently capture the details andoutcomes of your session. This allows your clinician to focus more on your therapy/treatment and less on writing notes, enhancing the quality of care you receive.

  • Heidi operates in real-time, transcribing the session to create a detailed session note.

  • Heidi’s systems comply with the Australian Privacy Principles and are ISO27001 accredited.

  • Heidi does not store your session recordings or confidential client information- all client information is de-identified and anonymised to ensure additional data security.

  • Heidi uses up-to-date encryption methods at rest and in transit, firewalls, and backup systems to help keep information private and secure.

  • Benefits of Heidi - allows clinicians to concentrate more on clients during consultations, improves the quality of care, ensures that documentation is more comprehensive and accurate, and reduces the likelihood of errors.

  • All technology carries some risk of failure. Therefore, to ensure data is safe and private Heidi has implemented the following safeguards:

    o Regular compliance audits and software updates to ensure Heidi’s systems are always up to date.

    o De-identification techniques so that client data is secure and unidentifiable.
    o Data encryption and access controls are used to prevent unauthorised access.

  • Your clinician is the only person with access to the session's generated notes.

  • Your clinician is responsible for checking the generated notes and ensuring your notes are an

    accurate record of your session to be kept on file.

  • Your clinician is responsible for any clinical decisions and treatment planning, not Heidi.

  • The transcription and notes generated by Heidi will be deleted immediately after the clinician has completed their session notes and cannot be accessed after deletion.

  • Consent can be withdrawn at any time.

    For more information, refer to Privacy Policy • Heidi Health

    DISCLAIMER: The above is only a guide and is not based on legal advice or requirements from professional regulatory bodies to comply with your ethical obligations in obtaining informed consent for AI note-scribing tools.