Accidental Counselling Workshop
Do you and/or your team members frequently encounter clients or customers who are distressed or experiencing a crisis? Whether you’re in finance, retail, beauty, hospitality, or administration, these moments can be challenging. Feeling equipped to handle them effectively is not just good customer service—it's essential for everyone’s well-being.
Imagine your staff confidently recognizing signs of distress, responding with genuine compassion, and knowing exactly where to refer someone for the support they need. Our Accidental Counselling Workshop empowers your team to do just that.
In This Practical Workshop, Your Team Will Learn To:
Spot the Signs: Quickly recognize distress and crisis situations.
Respond with Heart: Communicate effectively and compassionately in challenging moments.
Connect to Support: Confidently refer individuals to appropriate services.
Set Healthy Boundaries: Protect themselves and stay safe while helping others.
Practice Reflection: Debrief effectively and engage in reflective practice.
Prioritize Self-Care: Develop strategies for aftercare, wellbeing, and avoiding vicarious trauma.
As a Result, Your Team Will:
Gain Essential Skills: Have the basic skills to support someone in distress and guide them to the right resources.
Ensure Safety First: Learn to establish clear boundaries to protect their own well-being.
Build Resilience: Develop self-care practices to prevent vicarious trauma and maintain their own mental health, reducing the reliance on managers and EAP.
Who Should Attend?
This workshop is highly recommended for anyone in a customer-facing role or who regularly interacts with clients who may be in crisis. Perfect for teams in:
Finance Services
Retail (especially florists, pet supplies, etc.)
Beauty & Hair Services
Hospitality and Bars
Administration and Finance Departments that are often the first point of contact for organisations with clients in crisis.
Please Note: This is not a counsellor training program. It’s designed to provide essential, practical skills for anyone who finds themselves in these "accidental counselling" situations.
Invest in your team's well-being and confidence. Equip them to handle challenging interactions with grace and effectiveness.
Details for our next in person workshop:
Date: Thursday 17th July from 10am-3pm
Location: 1/419 Townsend St, Albury
Investment: $250 per person, (Earlybird pricing of $220 prior to 25th June) (Purchase your ticket below!)
Or book us to come to you by sending an enquiry through our form!