The Empathy Edge Workshop
Do you and/or your team members frequently encounter clients or customers who are distressed or experiencing a crisis? Whether you’re in finance, retail, beauty, hospitality, or administration, these moments can be challenging. Feeling equipped to handle them effectively is not just good customer service—it's essential for everyone’s well-being.
Imagine your staff confidently recognising signs of distress, responding with genuine compassion, and knowing exactly where to refer someone for the support they need. Our Empathy Edge Workshop empowers your team to do just that.
In This Practical Workshop, Your Team Will Learn To:
Spot the Signs: Quickly recognize distress and crisis situations.
Respond with Heart: Communicate effectively and compassionately in challenging moments.
Connect to Support: Confidently refer individuals to appropriate services.
Set Healthy Boundaries: Protect themselves and stay safe while helping others.
Practice Reflection: Debrief effectively and engage in reflective practice.
Prioritise Self-Care: Develop strategies for aftercare, wellbeing, and avoiding vicarious trauma.
As a Result, Your Team Will:
Gain Essential Skills: Have the basic skills to support someone in distress and guide them to the right resources.
Ensure Safety First: Learn to establish clear boundaries to protect their own well-being.
Build Resilience: Develop self-care practices to prevent vicarious trauma and maintain their own mental health, reducing the reliance on managers and EAP.
Who Should Attend?
This workshop is highly recommended for anyone in a customer-facing role or who regularly interacts with clients who may be in crisis. Perfect for teams in:
Finance Services and Administration
Retail (especially florists, pet supplies, etc.)
Beauty & Hair Services
Hospitality and Pubs
Support Co-ordinators and Support Workers
Please Note: This is not a counsellor training program. It’s designed to provide essential, practical skills for anyone who finds themselves in these "accidental counselling" situations.
Invest in your team's well-being and confidence. Equip them to handle challenging interactions with grace and effectiveness.
Details for our next in person workshop:
Date: Wednesday, 22nd July 2026 from 10am-3pm
Location: 1/419 Townsend St, Albury
Investment: $250 per person, (Early bird pricing of $210 prior to 10th July 2026)
Details for our online workshop:
Date: Wednesday, 10th June 2026 from 10am-3pm
Mode: Zoom
Investment: $200 per person, (Early bird pricing of $170 prior to 15th May 2026)
Please complete the form below to register. You can also book us to come to you and facilitate this for your whole team, or train the trainer, just send us an email here.
Meet Melanie
Melanie is an accredited mental health social worker, and registered creative arts therapist with over 14 years experience in the field, and holds a Bachelor of Business. She helps people from all walks of life confidently use their compassion to support others, whilst looking after their own needs. She also loves making art, escaping through reading books, and spending time with her cats and her son. She’s an introvert who loves a good flat white, and is disgusted when the cup comes with too much foam.